ZenMate offers a solid entry-level product with great speeds and reliability. Their free trial is the ultimate in "try before you buy" VPN.Wesley Garrett
ZenMate is a solid VPN service that’s great for casual and hardcore users. While the service is lacking in a few areas, it is still a viable options which you can try free of charge.
- Annual Users Save 44%
- Great Speeds
- Smart Locations Lets Users Optimize Connection
- Free Trial Available
- Browser, Mobile and Desktop Clients Available
- Only available in 23 countries
- Email support only
- Some countries may block service
Setup and Interface
Setup for ZenMate is quick and easy. Premium users are supported on a wide variety of clients including Windows, Mac, iOS, Android and more. Users can setup software to work from their browser or they can install the client software. You will need Windows 7 or later or Max OSX 10.10 or later to install the Desktop VPN client.
Once installed, just launch the program and you will be presented with an option to select server and to connect. Once connected, you receive real-time stats for time connected as well as download and upload usage.
If you need additional instructions on how to use the VPN client software, check out their support files.
Features and Specifications
One of the most popular features of ZenMate is their free access. They are one of the few services that offer unlimited usage for their free accounts. Premium users enjoy faster speeds, additional server connections and apps for most standard operating systems. In addition, Premium users get access to Smart Locations which will switch you to the best available server for an activity, such as using Netflix.
From our testing, ZenMate performed on par with other VPN servers. Surfing was quick and we didn’t experience very many blocked sites. Users looking to stream on sites like Netflix, YouTube or BBC.com shouldn’t have any problems.
There is one concern that we should share. Due to the high number of free users, ZenMate is on the radar of many global ISPs. Some ISPs are beginning to block ZenMate servers. As such, there are some servers where users may not be able to surf as freely as others. When this happens, just switch servers and notify support.
ZenMate offers great speeds for both free and Premium users. From our tests, we didn’t see significant slowdowns compared to connecting directly to our ISP. When connecting to sites like Netflix and Hulu, we were able to stream in full HD.
ZenMate has server in fewer countries than other providers. Presently, they offer servers in 23 countries. Free users only get access to servers in Germany, Romania, Hong Kong and the United States.
Those who upgrade to premium get additional servers located in France, Canada, Spain, Netherlands, Switzerland, the UK and more. If you’re looking to get around blocks in China, Saudi Arabia or Iran, this may not be the best service. ZenMate has even recommended that users in those countries not purchase Premium service due to the lack of compatibility.
ZenMate offers solid privacy for most users. By default, the company does not log or monitor your connection. They don’t even track the amount of data that you use when connected to their service.
However, we would be remiss if we didn’t mention that this service is headquartered in Germany. Germany has dicey privacy laws and under certain circumstances, the company could be forced to track your connection. Usually this would require a court order. As such, we would advise to avoid conducting any activity with their service that could result in legal action for you in the future.
Zenmate is one of the few VPN services that offers a free trial service. However, the service is somewhat limited with “best effort” speeds and a limited number of locations.
If you want to take advantage of all that Zenmate has to offer, a Premium account is required. A monthly subscription is just $8.99 but long-term users can save huge with six month and annual subscriptions.
A six month subscription is just $44.99, or $7.49 a month. The best value Zenmate’s annual service. It is just $59.99 or $4.99 a month. For the price of a value meal at McDonalds, you can protect your online identity.
ZenMate accepts multiple forms of payment including credit cards, UnionPay, Qiwi Wallet and PayPal. All account also feature a 14-day Money Back Guarantee.
One area where ZenMate is lacking compared to other services is product support. Overall, ZenMate support is inferior to other services. They do provide a searchable support database but topics are very limited.
The one bright spot in their support is their Academy. If you are new to VPN, the ZenMate Academy provides detailed articles that explain the ins and outs of online privacy and security. It covers many common questions and problems facing online users in the modern digital age.
For those requiring additional support, you have only one option. Email support is the only option provided and you have to hunt to find it. To find an option to file a ticket, you have to lookup a support topic and look for the contact or support link.
Once a request is made, average response time is 24 hours. Not exactly ideal for those needing immediate solutions to problems.
While not as robust as some products, ZenMate is still a solid VPN service with fast speeds, excellent privacy and multi-platform compatibility. While lacking in some areas, it is still a solid option for entry-level and casual VPN users.
The best part about ZenMate is that they offer free trial access to all users. If you like the service, you can then upgrade for faster speeds and enhanced server access. This makes ZenMate a must-try VPN service.